FAQ
Where is my order?
Once your order has been dispatched, you will receive a confirmation. You can track its progress by visiting your account order history or by checking the link provided in your dispatch email.
Can I change or cancel my order?
We aim to process orders quickly. If you need to make changes, please check your order status in your account. Once an order has been prepared for dispatch, we are unable to amend or cancel it.
How do I return an item?
You can return items by following the instructions on our returns page. Please ensure all tags are attached and items are in their original condition.
When will I receive my refund?
Once your return is received, we will process your refund. You will receive a confirmation email when the refund has been completed. Please allow time for the funds to appear in your account.
Can I return a sale item?
Yes, sale items can be returned following the same process. Please check the product page for any specific conditions.
How do I create an account?
You can create an account by clicking the account icon on our website and following the registration steps.
I forgot my password. What should I do?
Click the “Forgot password?” link on the login page and follow the instructions to reset it.
How do I update my personal information?
Log in to your account and navigate to your account settings to update your details.
Are the product colours accurate online?
We make every effort to display product colours accurately, but different screens may show colours differently.
How do I find my size?
A size guide is available on every product page to help you find the best fit.
Do you restock sold-out items?
If an item is sold out, you may be able to sign up for restock notifications on the product page. Availability cannot be guaranteed.
Where are your products made?
Our products are sourced from various manufacturers around the world to bring you the latest styles.
How do I contact customer service?
Please visit our contact page for support options.
Where can I find your size guide?
A detailed size guide is located on each product page and also in the footer of our website under “Help.”